Summary: National Exam Services collects only the data necessary to run your mock tests and calculate your percentile. We never sell your personal data. Your test results are tied to your identity only for anti-cheat verification. You can request deletion of your account and all data at any time.
National Exam Services ("NES", "we", "our", or "us") operates the website nationalexamservices.in and its associated mobile applications. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
By registering on NES or using any of our services, you agree to the collection and use of information in accordance with this policy. This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
If you are under 18 years of age, please ensure your parent or guardian has read and agreed to this Privacy Policy before you use NES.
We collect the following categories of personal information:
| Category | Data Points | Purpose |
|---|---|---|
| Account Information | Full name, email address, phone number, password (hashed) | Account creation and login |
| Academic Profile | Target exam (JEE/NEET), class, target year, city, state | Personalised test delivery |
| Test Data | Question responses, time per question, score, section-wise accuracy, skips, review flags | Result calculation, analytics, anti-cheat |
| Device & Browser | IP address, browser type, OS, screen resolution, device ID | Anti-cheat, session security |
| Behavioural Data | Tab switches, fullscreen exits, answer timing patterns | Anti-cheat monitoring |
| Payment Information | Transaction ID, plan purchased, amount, payment method (card/UPI/etc.) | Payment processing via Razorpay |
| Communication | Support queries, feedback, emails sent to us | Customer support |
We do not store full credit/debit card numbers or CVV codes. All payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway.
We use the data we collect for the following purposes:
We do not use your data for targeted advertising, nor do we allow third-party advertisers to access your personal information.
We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
All third-party service providers we use are contractually required to handle your data securely and use it only for the specific service they provide to us.
NES uses cookies and browser local storage to:
We use essential cookies only — we do not use advertising or tracking cookies. You can disable cookies in your browser settings, but doing so may prevent NES from functioning correctly, particularly during live mock tests.
⚠️ Important: During every mock test, NES actively monitors certain behavioural signals to detect cheating. By starting a test, you explicitly consent to this monitoring.
During an active mock test, we collect and analyse the following:
All questions are rendered with a personal watermark containing your name and roll number. This watermark is embedded in the question display to deter and trace unauthorised sharing of question papers.
Anti-cheat data is stored for 30 days after result publication and then permanently deleted unless a dispute is raised.
| Data Type | Retention Period |
|---|---|
| Account & profile information | Until account deletion request + 30 days |
| Test responses & scores | 2 years from test date |
| Scorecard PDFs | 2 years from test date |
| Payment records | 7 years (as required by Indian tax law) |
| Anti-cheat logs | 30 days after result publication |
| Support communications | 1 year from last contact |
| Cookies / session tokens | 30 days from last login (or until logout) |
As a user of NES, you have the following rights regarding your personal data:
To exercise any of these rights, email us at [email protected] or use the Delete Account option in your Profile → Security settings. We will respond within 14 business days.
We implement industry-standard security measures to protect your data:
Despite these measures, no system is completely immune to breaches. In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware of the breach, as required by applicable law.
NES is designed for students preparing for JEE and NEET, many of whom may be under 18 years of age. We recognise this and take the following additional precautions:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:
Continued use of NES after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer: